6. Data protection. Third parties take reasonable steps to ensure that service data is protected against accidental destruction or loss. 6.4 Suspension of Service and Acceleration. If an amount you owe under this agreement or any other agreement for our Services is thirty (30) days or more late (or ten (10) days or more late in the case of amounts you have authorized us to charge your credit card), we may, without limiting our other rights and remedies, accelerate your unpaid fee obligations under these agreements, so that all such obligations become due and payable immediately. and suspend our services for you until such amounts are paid in full. We will notify you at least 10 days in advance in accordance with Section 13.1 (Type of Notification) before suspending the Services for you in accordance with the foregoing. 2. System access controls.

Third-party providers take reasonable steps to prevent unauthorized use of data processing systems. These controls vary depending on the type of processing performed and may include, but are not limited to, password authentication and/or two-factor authentication, documented authorization processes, documented change management processes, and/or multi-level access logging. Demonstrate GDPR compliance with Zendesk services. Each party retains all right, title and interest in and to all of its respective patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how and other intellectual property and/or proprietary rights (collectively, the “Intellectual Property Rights”). The rights granted to you, agents and end users under this Agreement do not confer any additional rights in the Services or related intellectual property rights. Subject to limited rights to access and use the Services, as expressly set forth herein, all right, title and interest in and to the Services and all hardware, software and other components of the Services or components used to provide the Services, including all related intellectual property rights, remain the property of Zendesk and belong solely to Zendesk. The Zendesk Group has a fully paid-up, royalty-free, worldwide, transferable, sublicensable (multi-tier), assignable, irrevocable, and perpetual license to implement, use, modify, commercially use and/or integrate the Services, or otherwise use suggestions, improvement requests, recommendations, or other feedback we receive from you, agents, end users, or other third parties acting on your behalf. Zendesk® and other Zendesk Group product and service names and logos used or displayed in or on the Services are registered or uninsed trademarks of one or more members of the Zendesk Group (collectively, the “Trademarks”), and you may only use the applicable marks in a manner permitted by our Trademark Policy to identify you as a subscriber; provided that you do not attempt, now or in the future, to enforce any rights in the Marks, compromise the distinctiveness of the Marks, or use the Marks to disparage or misrepresent us, as well as our services or products. .